1. Consumer Rights Act 2015
Came into force on 1st October. In summary, it simply now puts a 30-day time-frame in which customers has from the day of purchase/delivery to when then can claim full refund. This is good because until now, different retailers has different number of days or weeks in which they can refund you. But even worse, some has terribly confusing policies that they can only refund with their own vouchers, which essentially forces you to buy from them. It was always a nightmare.